Shipping policy

CONLIVES™ SHIPPING POLICY

Shipping Coverage

CONLIVES™ currently ships to eligible addresses within the United States.

Available shipping methods, costs, and estimated delivery timeframes are displayed at checkout based on the products in your order, delivery destination, and available fulfillment options.

Order Processing and Fulfillment

Orders are processed and fulfilled based on product availability, fulfillment location, and the shipping method selected at checkout.

Because CONLIVES™ uses multiple fulfillment methods, fulfillment times may vary by product. When a delivery estimate, delivery timeframe, or estimated arrival date is displayed at checkout or in your order information, that information should be used as the primary delivery expectation for the applicable shipment.

Orders placed on weekends, holidays, or outside normal processing periods may begin processing on the next applicable business day.

Shipping Rates

Shipping rates vary depending on the product, fulfillment location, delivery destination, and shipping method available for the order.

Some eligible products may include Free Standard Shipping, while others may have a shipping charge calculated according to the applicable fulfillment method.

For eligible products fulfilled directly by CONLIVES™, Standard Shipping is currently $8.00, with eligible orders of $70 or more qualifying for Free Standard Shipping when that option is displayed at checkout.

The shipping rates and delivery timeframes displayed at checkout are the final shipping options applicable to your order.

Multiple Fulfillment Locations and Split Shipments

CONLIVES™ carefully selects products that may be stocked or fulfilled through different authorized fulfillment locations and partners.

As a result, products within the same order may be shipped separately, from different locations, and may arrive in more than one package or on different dates.

Shipping charges shown at checkout may reflect the shipping requirements of more than one fulfillment location. After an order is placed, CONLIVES™ will not add additional shipping charges solely because the order is fulfilled in multiple packages unless a customer-approved change requires additional shipping.

Regardless of the fulfillment location, products purchased through our store are purchased from CONLIVES™. Questions or concerns regarding your order should be directed to CONLIVES™, not to a manufacturer, supplier, warehouse, or fulfillment partner.

Tracking Information

When tracking information is available, it will generally be provided through your shipping confirmation email or order status page.

Tracking information may require some time after shipment confirmation to become active in the carrier's system.

If your order contains multiple shipments, you may receive more than one tracking number.

Delivery Estimates

When a delivery estimate, delivery timeframe, or estimated arrival date is displayed at checkout or in your order information, that information should be used as the primary delivery expectation for that shipment.

Actual delivery times may be affected by carrier operations, weather, transportation disruptions, peak shipping periods, holidays, fulfillment location, incorrect or incomplete delivery information, or other circumstances outside our reasonable control.

If we become unable to ship an order within a timeframe we expressly promised, we will provide the notice and available options required by applicable law, which may include accepting a revised timeframe or canceling the affected unshipped merchandise for a refund.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you discover an error after placing an order, contact CONLIVES™ as soon as possible at contact@conlives.com

We will make reasonable efforts to assist with an address correction before shipment, but changes cannot be guaranteed after an order has entered processing or fulfillment.

Additional shipping charges may apply when an order must be reshipped because of an incorrect or incomplete address provided by the customer, where permitted by applicable law.

Delayed, Lost, or Missing Packages

If tracking information shows unusual delays, or if your package does not arrive within the expected timeframe, please contact us so we can review the shipment and, where appropriate, assist with a carrier or fulfillment investigation.

If tracking shows that a package has been delivered but you cannot locate it, please check the delivery location, household members, nearby secure locations, and any available carrier delivery information before contacting us.

CONLIVES™ will review reported delivery issues individually and provide an appropriate resolution where applicable.

Damaged or Incorrect Orders

Please inspect your order after delivery.

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, contact CONLIVES™ as soon as possible at contact@conlives.com

We may request photographs, packaging information, or other reasonable documentation to evaluate the issue and determine the appropriate resolution.

Please refer to our Return & Refund Policy for additional information.