Refund policy

CONLIVES™ Return & Refund Policy

Returns

We want you to feel confident shopping with CONLIVES™. Eligible items may be returned within 30 days of delivery.

To be eligible for a return, the item must be in the same condition in which it was received, unused or unworn where applicable, with original tags, accessories, and packaging when reasonably required. Proof of purchase or your order number may also be required.

Before returning any product, you must contact CONLIVES™ and receive return authorization and instructions.

Please do not send a product back to the manufacturer, supplier, fulfillment location, or any other address without prior authorization from CONLIVES™. Return instructions and the appropriate return destination may vary depending on the product.

Items returned without prior authorization may not be accepted.

Starting a Return

To request a return, contact CONLIVES™ at:

Email:contact@conlives.com

Please provide your order number and the reason for the return.

If your return is accepted, we will provide instructions on where and how to send your item.

Damaged, Defective, Incomplete, or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at contact@conlives.com

We may request photographs, video, packaging information, or other reasonable documentation to evaluate the issue.

When CONLIVES™ confirms that an item was damaged, defective, incomplete, or incorrectly fulfilled, we will work with you to provide an appropriate resolution. Depending on the circumstances, this may include a replacement, refund, or another appropriate remedy.

Exceptions and Non-Returnable Items

Certain products may not be eligible for return, including:

Items that have been used, altered, or damaged after delivery.
Items missing required components, accessories, tags, or packaging.
Certain opened personal care, hygiene, health, wellness, or consumable products where accepting a return would create a health, safety, or regulatory concern.
Personalized or customized products.
Gift cards.
Products clearly identified as final sale or non-returnable before purchase.

If you are unsure whether a product is eligible for return, please contact us before sending it back.

Return Shipping

For eligible returns that are not caused by an error, damage, defect, or incorrect fulfillment attributable to CONLIVES™, the customer is responsible for providing and paying for return shipping unless otherwise stated.

When a return results from an error by CONLIVES™, such as receiving an incorrect, damaged, or verified defective product, CONLIVES™ will provide the appropriate return instructions and, when applicable, cover the authorized return shipping cost.

Original shipping charges may be non-refundable except where required by applicable law or when the refund results from an error attributable to CONLIVES™.

Do not send merchandise to the original shipping location, manufacturer, supplier, or fulfillment partner unless CONLIVES™ specifically instructs you to do so.

Shopify allows return fees and return-shipping arrangements to be handled according to the store's return rules and adjusted for an individual return when appropriate.

Refunds

Once an authorized return is received and evaluated, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

If you have questions regarding an approved refund that has not appeared in your account, please contact us at contact@conlives.com.

Exchanges

If you would like a different product, size, color, or variation, please contact us first.

Exchange availability depends on the product and current inventory or availability.

In some cases, the most efficient option may be to return the eligible item in accordance with this policy and place a new order for the desired product.

Cancellations

Cancellation requests may be submitted while an item remains unfulfilled.

Requests should be submitted as soon as possible.

A cancellation request is not guaranteed and may be declined if the order has already entered processing or fulfillment and can no longer reasonably be stopped.

If an eligible cancellation is approved after payment has already been collected, the applicable refund will be issued to the original payment method.

If an order can no longer be canceled, you may request a return after delivery if the item is eligible under this Return & Refund Policy.

Shopify's cancellation rules are specifically designed for cancellation requests on unfulfilled items before shipment.